Service — Evaluation & Testing

Your AI app isn't performing. We find out why.

You shipped an AI feature. It demos well, but users complain, answers drift, costs creep. We bring the discipline of software QA to AI systems — structured evaluation, hard numbers, and a prioritised path to fix it.

Sound familiar?

The symptoms we're called in for.

  • "It worked in the demo, but users don't trust the answers."
  • "Quality changed after a model or prompt update — we don't know why."
  • "It hallucinates on exactly the cases that matter most."
  • "Token costs tripled and nobody can explain where."
  • "We have no way of knowing if a change makes it better or worse."
What we measure

Four dimensions. Hard numbers on each.

Accuracy & groundedness

Gold-standard datasets built from your real cases, scored for correctness, completeness and faithfulness to source — so "good" stops being an opinion.

Reliability & regression

Automated eval suites that run on every prompt, model or pipeline change — catching regressions before your users do.

Safety & robustness

Structured red-teaming for prompt injection, data leakage, jailbreaks and harmful outputs — with reproducible findings, not anecdotes.

Cost & latency

Per-request cost and latency benchmarks across models and configurations — often the fastest win is the same quality at a third of the price.

Our method

Baseline → experiment → compare → report.

Step 1 — Baseline

We instrument your app as-is and establish the numbers: quality, failure modes, cost, latency.

Step 2 — Experiment

Controlled changes — prompts, retrieval, models, guardrails — each tested in isolation.

Step 3 — Compare

Every variant scored against the baseline. No change ships on vibes.

Step 4 — Report

A prioritised fix list with measured impact — plus the eval harness, which stays with you.

pytest deepeval ragas promptfoo LangSmith
What you get

Deliverables you keep — and keep using.

01

The evaluation report

Scorecards across accuracy, reliability, safety and cost, each failure mode illustrated with real examples — written for both engineers and executives.

02

A gold dataset

A curated, scored test set built from your real cases — the reusable yardstick for every future model, prompt or pipeline change.

03

The harness, in your CI

The evaluation suite installed in your pipeline, so regressions are caught automatically from now on — not discovered by users.

04

A prioritised fix roadmap

Each recommended change with its measured impact and estimated effort — so you fix what matters first. We can implement it, or your team can.

Stop guessing. Start measuring.

A first evaluation report lands within two weeks — baseline, findings and fix list.